FNB redeemed itself... Professional and trained staff!

I had an issue with FNB loans department as they were unreachable through the phone. After lodging a complaint they responded to my complaint within an hour and helped me by providing me with the necessary information that I required. The consultant that helped me (forgot her name) went above and beyond to such an extent that she went on to call me the following Monday to check on the progress of my query and update me on important information related to my loan. I am highly impressed with how serious FNB took my query, how highly trained and professional the staff is.