FNB recanting a payment arrangement

<p>In Dec 2015 my credit card was ****** and I reported the matter to FNB. Their investigation unit took months in finalizing the investigation, I didn't even receive progress reports despite my attempts in trying to. During the investigation my account was frozen and no one could access it including me.</p> <p>I received correspondence advising that I am no longer held liable and that I am responsible for my initial debt and that my account is no longer active. In July 2016 I made payment arrangements by calling in the collection department at FNB. FNB debited my account with the R2000 as arranged.</p> <p>However on the 23 of Sept 2016 FNB debited my account with R 15 773 without advising me or determining my affordability capability. I have tried to get assistance from FNB to no avail. Their consultants refused me access to their supervisors or managers.</p> <p>I requested assistance in trying to get a reversal and an amount of R 2000 as arranged to be debited but they blatantly refused and told me that they won't refund me and won't debit my account with the agreed amount. They told me I can call as many times as I want but I will receive no assistance. This is despite the fact that in Aug 2016 they did debit the agreed amount and a month later recanted on the arrangement.</p> <p> </p> <p>The service I received from the Bank since ***** was committed on my credit account has been poor indeed and highly dissappointing. I wish to just terminate my account with FNB.</p>