SP
Simo P

1 reviews | Active since Jul 2011

05 Dec 2016, 14:19

FNB, really let me down...enemies of progress perhaps..a continuation.

<p>I already complained about my declined loan, over a misunderstanding by an FNB employee. I complained here on Hello Peter and they responded. Seemingly the only way to get an answer from FNB is through this hello peter platform. They told me on Thursday that they wold get their creditors to look at the application again, since then i've just been waiting, waiting , waiting. I tried calling Vernon, he clearly just says things that he does not mean. I'm more than ready to move on to the next bank with regards to the loan, but i want to know where i stand with FNB, before doing that. </p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Dec 2016, 15:04
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

SP
Simo P's update05 Dec 2016, 15:20
Reviewer Update

Same old generic response. Probably computer generated. I'm over it FNB, just over it.

FNB (First National Bank)
FNB (First National Bank)'s reply05 Dec 2016, 15:27
Official

Good Day

Thank you for your response once again.

Kindly be advised that we have received your complaint posting again

and have escalated to the relevant department for assistance.

we do apologise for the frustration.

Regards,

Daffnie Govender

***