IK
Irene K
1 reviews | Active since Jul 2011
16 Mar 2015, 00:37
FNB really has excellent customer service
While sitting in Amsterdam, the Netherlands I got two notifications of just over R 1000 going of my credit card. Purchases made in the USA. I immediately phoned FNB in South Africa, who quickly assisted me in getting my card blocked and who followed up for me on the ********** charges. I received most of the money back and I am very grateful that they were able to sort this out so quickly. I regret not asking who the lady was who assisted me as she was very efficient and good at her job. Thank you FNB! Keep up the good work and thank you for your excellent customer service in this regard.
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
16 Mar 2015, 09:49Hello angelik135,
Thank you for this posting, feedback of this nature is always appreciated.
We are truly glad to hear of the wonderful service you have received from our staff.
*** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for this posting, feedback of this nature is always appreciated.
We are truly glad to hear of the wonderful service you have received from our staff.
*** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply16 Mar 2015, 09:49
Official
Hello angelik135,
Thank you for this posting, feedback of this nature is always appreciated.
We are truly glad to hear of the wonderful service you have received from our staff.
*** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for this posting, feedback of this nature is always appreciated.
We are truly glad to hear of the wonderful service you have received from our staff.
*** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
