FNB really does not worry about service , and ignores clients emails and escalations

FNB Malvern locked an account that disabled me from operating as normal went in to be assisted on Saturday staff helpful and assisted call the call center they advise 2 to 24 hours to open account , this was Saturday ,I was assured this will be open , clients services called be they left on Saturday to say it was not open but must check tomorrow , come Monday still not open sent a escalation to Chris Moodley a manager or someone , to this date this person has not taken any time to contact me , his details were written down for me to contact , how can we have people in a service industry not call a client back , FNB boasts about service but you have *********** people who dont worry about calling clients back , disgusted with service of this bank which i am with for so many years , looking to move all my accounts to another provider who cares about clients