FNB really bad service

FNB are pathetic, for “one of the best banks” around there service is ****! I have phoned out almost R100 of airtime just to follow up on a product that was approved but did not receive any money. I waited 7 days for something that was approved but every person that I speak to at FNB is short and rude and gives the same story about a backlog and I will receive confirmation by the end of the day. I am so frustrated with the **** service from FNB! One call I was waiting for 27min and then to check the status took the consultant 5min to check! Absolutely **** service thinking of changing banks!