FNB - Really bad service

<p>I app**** for a business account at FNB about a week ago and still nothing. I was awaiting the documents to sign and never received any, until I called the call centre twice. First call, the lady said that she sent it "now". 15 minutes later I called back and Thabo advised that the lady requested the documents to be sent. Thabo then assisted with escalating my matter (He was a great help)... I then received the documents and an e-mail from business banking, telling me that "this is their second attempt for requesting documents". How can it be a second attempt if I didn't receive anything in the first place?????</p> <p> </p> <p>To top it off, the documents were blank.... I then responded and still no feedback????/</p> <p> </p> <p>This is disgusting service. Is this really the way FNB helps and treats their customers?????</p> <p> </p> <p>I went to Nedbank and in 2 days everything is sorted....</p> <p> </p> <p>FNB, you really need to work on your service. It is disgusting. I cannot believe that I have actually been treated this way by a bank. Not fair and not right at all.</p> <p> </p>