FNB really bad lately.

I am shocked at the bad service I received this afternoon. On calling the contact centre my call was transfered without being advise that I will be transfered, my call was dropped twice and once transfered to the incorrect department. I ended up using the secure chat, what a bad experience. My chats were dtopped deliberately by 3 agents and still not all my issues addressed. This was my most perthetic service experience from FNB