FNB really??

I have been an FNB customer for a very long time and I have app**** for loans and other things and gotten approved, but I have been trying for the last how many months just to get a fitness device of a R145 a month but keep being declined even though I can afford it, it keeps pulling through incorrect expenses and when trying to update my expenses it keeps telling me I cannot update my expenses. I then tried to phone FNB Sales to do a manual application and the service keeps looping me back to the main menu.

I don't know what to say other than I am considering switching banks. I have also had problem with my business account which I have requested call backs for numerous time and still now phone call.