FNB RCP CLOSURE

I approached fnb cape town City branch on 15/10/2022 to close my RCP as it was paid up in FULL. They advised they will send an email to have it closed as they do not do it in branch. Went back the 22/10, they then advised I log an internal request on the app, it's been more the allocated 48hrs and still nothing. What makes it worse is fees and interest had gone off the 21st! Extremely annoyed with the service from FNB