FNB-Rather just post your "selfie"on Instagram

To whom it does and does not concern.

FNB sent me a message on thursday the 5th of July stating my Credit Card limit has been exceeded and i am due to make an immidiate payment of R3900.00 to keep myself in good standing. (i have never defaulted on any FNB card payment)

this did not make sense to me as i still had available funds on my FNB credit card, i logged into my fnb baking app to explore the situation further and found that there was a transaction put through the previous day in excess of R7000.00 with a note stating account closure. by an FNB emlpoyee none the less called Happiness(the irony). FNB immediately deducted the afore mentioned R3900.00 from my checking account.

i informed FNB about this and stated that this must have been in error as i never requested the account to be closed and why would there be that amount transacted with the closure. after the initial call and 24 Hours no one at FNB came back to me, so i started to suspect something and phoned the ***** line. to my surprise the ***** line just indicated they could absolutely nothing about it.

it has now been 48 BUSINESS HOURS since my complaint i am out of pocket in excess of R10 000.00 plus any interest now accumulating on my credit account.

AND NO ONE AT FNB HAS GOTTEN BACK TO ME IN 48 BUSINESS HOURS, PRETTY PATHETIC FOR SOMEONE WHO OFFERS "SERVICE" SO GOOD THEY CAN MOVE ALL YOUR BUSINESS ON A SELFIE.

And cannot even look after their current Premier and Business clients.