1 reviews | Active since Jul 2012
FNB rather go fulltime into APP and Web Design, leave Banking to the real banks!
<p>I have had and am currently still having the most terrible experience with FNB. Everything about them are lies. They hit me with bank charges of R4500 within one week and when i start querying it, they start their lies and start sending me from pillar to post. Even Managers and Business Bankers say they don't know how to help. And i have all the calls recorded of how they lie each time to try and get me off the line. The consultants say they putting me through to the manager that i was asking for, then i find out that it was just another consultant that doesn't know what they doing. I eventually speak to a supervisor (Shannon Kay) who promises that the query will be forwarded to the CEO complaints department and it's all just another lie, which is why i'm now sitting with two complaints reference numbers. We were now even told that he gave me a number that doens't exist. Can someone help me please. i don't usually do things like this, but i'm not going to leave it like this. If there's any media company that wants the recorded calls, i'm willing to give it to you. They are *****ing our money.</p>
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
