FNB - Rather change your slogan

So, after a few years away from FNB (moved to Standard Bank).. I now remember why i left. FNB has ********** services. Staff has the i don't care attitude, no interest in helping a customer or fixing an issue, even when they are at fault.

1. Signed up with them and had my wifes account linked as a spousal account. This should accumulated 1000 ebucks - never happened since then and I'm being sent from pillar to post with no solution since March. This needs to be fixed and backdated. 2. Moved my bond from Standard Bank to FNB with the first debit order to be the 25th July. The date came & debit didn't go off, waited another day or two as the 25th July was on a Sunday.. nothing. Phoned the homeloans team, was advised the 1st debit is only to go off August. Following day I get an SMS - Bond account in arrears. I then EFT the bond amount to the bond account. Phoned FNB because why send me a snotty sms, only to be told they had issues with the batch and will be debitting my account for the bond amount later the evening (double payment).

Why are you staff out of sync. Worse of all, you even sent me a letter of demand for the R 986 which was your fault for it being in arrears. Why should I always complain to get things solved.

Lastly, I keep receiving notifications for free banking (fees will be reversed). This is never reversed as you have to contact your consultants to do this. Who has time for that. What is also frustrating is your chat service. Your consultants seem to get disconnected whenever the query doesn't suite them. Some of your consultants are as well pretty dishonest.

How you going to solve this?