FNB Random debits for FNB connect mid months

<p>On 20 Feb I queried a R95.00 debit order that ran and was returned on my bank account. service fee charged for this. The debit order had no description and I the consultant that assisted when I called said that she was unable to see what it was for. I requested and investigation and was promised feedback with a week. Nothing received. I got a request to complete a service survey and gave a really bad rating for my experience and i had absolutely no response. Today I phoned again...just to be told that no reason can be given for me not being contacted but that the debit order was for FNB Connect. Was put through to FNB Connect and got through to Zinzile, who I would like to add is extremely ineffecient, never asked my details and just accused me of changing my debit order details and told me that the debit order was gonna run until there is money in my account and all sorts of ridiculous reasons. She did not put me through to a supervisor as requested. I phoned again and spoke to Randy who will hopefully now get back to me as he cannot see any record of a debit order that was processed or rejected on the 15th of Feb.</p> <p>It is concerning as I did not give permission for a debit order to run mid month and now I am being charged for returned debit orders. Also, it is not the service I am used to from FNB, having no feedback on this matter at all. If an unauthorised debit order can be processed at any time, how am I guaranteed that my money is safe with FNB?</p>