FNB /RAM Couriers *****ulent and Stroppy service

I ordered a phone through FNB and it still has not arrived. On Monday, RAM Courier came to my apartment to deliver my package, and upon arrival I was met with a VERY RUDE RAM driver who walked away from me because I had a copy of ID instead of original ID. Upon asking the driver to kindly explain an alternative , he just walked away and drove off with my parcel! So horrible that FNB partner with such disgusting providers. Especially as a loyal FNB customer.

I then followed up the next day and made easily 10 calls between FNB and RAM couriers to arrange a 3rd party with an original ID to get my order. Between FNB and RAM they agreed to send my package the same day , and even sent me sms’s saying to expect the parcel between 8am -5pm. That never happened, nobody called me, and then was met with a DISGUSTING message saying I will be liable for charges as the delivery was unsuccessful. How is a delivery unsuccessful if nobody ever tried contacting me.

Between FNB and RAM couriers I feel like I have been ****med as I am expected to pay for charges that are not my fault, also I will be expected to pay for a cellphone contract that is not in my hands

I feel duped and disgusted by this whole process and will be pursuing legal action and changing banks as I have not been supported by my own bank with regards to this!

FNB YOU HAVE DISAPPOINTED ME