1 reviews | Active since Oct 2017
FNB Raising my BP
this is my second review, i went to fnb for an arrangement as I could not take it anymore with irregular charges, i asked if they can make an arrangement for me to pay my overdraft now i am expected to pay for an account i am not using on monthl basis and no one is interested in assisting me with this.
i am hold ransom for an account that i dont want to use, there is a voice automated calls they use when you call back i had to wait 20 min before i can get hold of an operator who didnt know why i had called and kept on saying i am talking to the wrong person.
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)