FNB ******????

I am a client of FNB Sabie and my restaurant has been for 26 years. During COVID I requested assistance from FNB and I was not assisted but actually penalised to a point that I almost had to close my doors. With financial assistance from my family I have survived and my staff have work today. All my FNB COVID Applictions for finance were rejected FNB claiming my application was lost and further applications were rejected FNB claiming to have "run out of funds" I got the distinct feeling that FNB were being ****** in their application process too which the obviously denied. Went to FNB Sabie yesterday to get change. There was one other person in front of me. The teller spent 45 mins with this person. I was totally ignored. Asked for assistance as I am elderly person. I was told "wait until other customer is finished". I asked if there was someone else to help me as there was only one teller. Was told that no one can help me "I must wait my turn". Other customers were assisted at service counter. I eventually got a chair from an office to sit on. The teller asked me "what are you doing" . I informed her that I was tired from waiting and sitting on the floor was uncomfortable that is why I got a chair. No apology, no offer of assistance. Although FNB will obviously deny it but I am certain that the staff are being ******. I requested the regional FNB manager name and contact number but was told they do not know????