FNB – R50,000 card transaction

I am extremely frustrated with FNB’s handling of my R50,000 transaction. I have been following up repeatedly and have been sent from pillar to post.

FNB requested a letter from the hotel confirming the cancellation/release of the R50,000 holding deposit. I obtained and submitted the letter, confirming that the amount was released after checkout.

Now, instead of resolving the matter, FNB has come back with a completely different requirement that was never mentioned during my previous follow-ups.

I have comp**** with every request, yet the goalposts keep changing. I simply want FNB to resolve this matter and provide a clear explanation of where my R50,000 is and why the reversal has not been processed.