FNB quite happy with INTERNAL *****

Item: FNB (First National Bank)
Rating: 1
Author: Rudi P

Online loan call centre filled with staff committing *****. Your ***** line is not very interested. Supervisors, operators, an entire team is involved and it is costing the bank millions. But guess what. Track my calls - FNB does not care.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

02 Jul 2018, 09:07

Good day Rudi Prinsloo,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply02 Jul 2018, 09:07

Official

Good day Rudi Prinsloo,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

Rudi P's updateReviewer Update

06 Jul 2018, 08:28

I finally did not have to queue for an hour to speak to someone and did receive feedback. This process is on-going and I await further feedback before I can amend my rating. These individuals had a working knowledge of the processes, even if they did not access them during this time and it remains to be seen what can be done with all the data I provided. The follow-up definitely improved and I have had several calls.

Rudi P's update06 Jul 2018, 08:28

Reviewer Update