FNB quick to take your money but refuse to help

I have been a customer of FNB for over 20 year and have no service from FNB. A while ago I noticed transactions going off my account that I did not do, I immediately contacted the ***** department and asked them to look into it. They picked up that the money was taken out of my account in a different country and they helped me to change my bank card and reset my account. But they said they would have to first do an investigation before they refund the money. It is now 2 months later and still no feedback! Every time I try to contact them I get transferred from one department to another with everyone saying they cant help me. My mails are unanswered and nobody is helping me!

Is this how FNB looks after their customers? We pick up *****, we report it immediately, it happens in a different COUNTRY!! But they refuse to help me!!! I am now out thousands of rands and FNB is just ignoring me. Is this the type of service I can expect from them?