FNB quick to open accounts but extremely slow to close it again.

I went into the Carletonville branch on 23 June to close an account. I was seen by a consultant. She consulted with a supervisor who refused to assist due to staff shortage. I was told to come back. I returned twice: They were closed. I contacted the call centre, was given an amount to pay which I did and was told to return today. After half an hour, I had to leave. . I find the service pathetic. The staff do not care about efficient service.