FNB QUICK TO EXPLOIT BUT SLOW TO DO A PROPER INVESTIGATION AND EVEN SLOWER TO KEEP A CUSTOMER HAPPY

Good day And the disappointment with FNB continues. The overdrawn amount has not been written off yet, instead, I am receiving more intense messages to the point where a collection agent is now monitoring my account. To this day, no consultant or agent has contacted me as you had promised. FNB made a huge mistake. An apology is not enough because as a result I am suffering, I am at a loss. Fix the problem. Reverse or write off the overdrawn amount of about R1100. Again, go and investigate our telephonic discussion s pertaining to this matter. I got told by 3 of your agents/consultants that my account was in order. Yes, I had the decency to inquire on the 12th and 13th April and yet FNB is the victim? Please forward me all the telephonic recordings pertaining to this matter as I am needing it for the Ombudsman. I refuse to accept this sort of treatment. You are quick to exploit but slow to do a proper investigation and even slower to please the customer. I am the only breadwinner in my family. Fix this, fast!