FNB Quick to debit, and doesnt close accounts

FNB premier team of bankers are a waste of time, after begging to close the account since the 13th of feb 2019, i decided to contact them. First person seemed ok and told me its been sent to the relevent desk. second person, Halalisani Motha tells me in one breath it has been processed as a state of urgency, and next breath she is asking me which account? i only have ONE account with fnb. that already shows, that they have no interest in closing accounts, after we spoke regarding this, she tells me it will take 24 hours? and before i could even reply she closes the secure chat?

FNB i can promise you one thing, i will not pay another cent on bank fees. you have my address, you have lawyers. if you want to fight me for bank fees where i tried to close the account on the 13th of feb, be my guest.

you must also employ people that actually want to work for a salary, a request i sent through on the 6th of febuary still was not answered till today.