FNB Queues

<p>Had to go to FNB branch (Brooklyn, Pretoria). I enjoy their online platform, but I do not know of a single company that has a worse experience when you have to visit them.</p> <p> </p> <p>I have been waiting in line now for 54mins. I am a private client so I am use to their fast service over the phone, however, I wonder if it is at all useful to pay the additional premium associated with having a private banker when, when push comes to shove the benefits mean nothing. There are two old ladies sitting in front of me for the last hours, ticket no. 155, and they have not yet been called, the system shows ticket no 188 already. I wonder how the ticket system prioritizes which tickets are called first?</p>