FNB Query reference ***Q has been sent to eBucks

I logged a query with eBucks on Query Reference Number ***Q last year towards the end of November 2020 and the beginning of December 2020.

I made several follow-yup calls and each time I was promised that the issue I had regarding claiming a prize would be resolved between 24-48 Business hours and that a consultant will contact me, however, that never happened. Instead I am the one who is making endless calls with eBucks with no resolution.

Yesterday, on 04 January 2020 I made another call which last for 29 minutes and 19 seconds at my own cost and the Team Leader ( Mohudi Tima) promised that he will call me and I haven't heard anything from him and/or any Consultant from eBucks.

Could someone please call me to provide me with the feedback, your service is quite pesky!

Regards Annoyed