FNB Queensburgh Malvern poor service

The staff at Malvern queensburgh are useless. I went to the ATM to get an up to date statement but it did not allow me to print one. So I go into the branch, only to be told that you cannot print a statement off the atm for a fusion cheque account. So I asked why and they dont even know. How does this make any sense? FNB I want to know why? The man at the front then says I must log into my bank on their system and I will get an up to date statement. So I said okay, then another lady comes to assist me. She doesnt even know how to get a statement online, then another lady comes and says that I cannot get an up to date statement online, the statement is only issued on the 1st of every month. I needed the statement as proof of address. I moved into a new place this month , I updated my address on the app and needed a statement as proof for my drivers license renewal. Oh I was even told by the man to phone their customer service dept. Like what the hell, I am at the branch and you cant help, how will they help me. This isnt even the first time this branch was unhelpful. How can we help you? Please change it to How can we NOT help you!!!!!!!!