wJ
wesley J

1 reviews | Active since Nov 2016

16 Nov 2016, 15:57

FNB Queensburgh false advesrtising/*****.

<p>I got a email from FNB that states;<br /><br />Good Day Mr Jansen,</p> <p>Your business account currently qualifies for the following preapproved facilities</p> <p>Overdraft R10000 (17%, no initiation fee, no non usage fee)</p> <p>Credit Card R12000 (18%, double ebusks, 35 days interest free)</p> <p>Should you wish to take up this offer kindly advise within the week as all preapprovals are temporary </p> <p>Kind Regards,</p> <p>Lucy Reddi | Business Manager | FNB Queensburgh | FNB Business | Growth<br /> 189 Main and Dawnlea Road | Tel: ********** | Cell: ********** .</p> <p> </p> <p>When i got to the Bank,all of the sudden a R1000 or something inititaing fee for the overdraft was charged AND FOR THAT REASON ONLY I REFUSED TO ACCEPT.The email clearly states no initiation charge! they refuse to honour the email which is clearly binding by law.</p> <p> </p> <p>Please ignore mails like this from FNB. I will hold them accountable for the offer as per email.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Nov 2016, 10:04
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)