FNB Queensburgh - Appalling Services

My dad goes through to FNB Queensburgh at the beginning of every month in order to deposit levies into the body corporate account.

I have filled out at least 50 deposit slips in advance with the account number and amount of R424 to make it easier for him when depositing the money.

Last month my dad wen to deposit the levies and the teller captured R242 instead of R424. I understand that this is a human error however now it states that we are in arrears for out levy.

In April my dad went through and complained and he requested a copy of the initial deposit slip, the person he spoke with advised it would take 48 hours and that the bank would contact me. They didn't.

My dad then went in for a follow up and spoke with the Branch manager and she advised she would escalate the issue and the bank would contact me.

On Saturday 12 May 2018, my dad and I went to the bank and spoke with the branch manager and she advised that she would refer the issue to higher management and that she would contact me on Monday 15 May 2018. She didn't.

The service that we have received is appalling. It has been almost a month and yet we have not received any feedback however we keep receiving notifications that we are in arrears and we are being charged interest on the arrears.

The print out receipt that the teller provided us with doesn't have any information except that we paid R242. Normally print out receipts are supposed to show amount given, denominations and what change was given however this receipt does not show the required information. We are asking for answers but they are not giving us any.