FNB Quality of Service in freefall

I made a complaint 3 months ago (*** ) about FNB blocking my apple pay when paying at iStore and the only way to earn ebucks at iStore being if you pay with your virtual card. I tried communicating with their chat function ended up being sent in a loop between departments 8 times. Finally after complaining on here someone reached out and after a week of investigating figured out my card was being blocked by their ***** department when i was paying with a virtual card. They said they would allocate ebucks after the calculation ran i just needed to send the responsible person a message. I did that and got no response for a month. Logged a another complaint on their website complaint system (***). No one has reached out to me since then. That was on 29 November. I've called them 4 times and everytime they tell me someone will call me back.

On top of all of this I made the mistake of moving my business banking to FNB in December. Its been a month of trying to get my phone verified so i can do things like grant accounting software access to banking streams. No one can help me get it verified. I've comp**** with them asking me to do a R300+ transaction on the app and waiting 7 days twice. Both times didn't work at which point they told me the problem is I have 2 FNB apps on my iPhone. How? Show me how to install 2 FNB apps on 1 iPhone??? Now I'm still trying to run business banking with them with no way for me to create additional online banking users or link streams, update business details or anything that needs a verified device.