FNB Quality Control Failures and Gross Banker Incompetence

Called the *** Private Clients Suite for assistance. Was prompted for ID number followed by hash key. Entered it correctly multiple times yet the system said I had entered the incorrect number of digits. After entering it multiple times, finally worked. Then got put through to an AI who asked me to hold while they transferred me to the next available agent - the call then just cut out.

At 11:52 AM, called and followed the same procedure. Got put through to an agent 'Melody'. Asked her multiple times to simply email me statements in .csv format - she did not understand my request and asked me to hold and didn't get back to me. I would like a recording of this conversation and for Melody to be internally reviewed for incompetence.

Tried calling my personal banker but he was unavailable.

This is unacceptable service for an FNB Private Client. There is no Quality Control and this is unfortunately not the first time I have had problems with FNB of this nature. I don't want to move banks having been banking with FNB for many years but I fear I may need to if this problem persists.