FNB PVT Clients Package and FNB Online Offerings a waste of time and money and you will end up losing other offers from other banks waiting for them to fulfill their offer..

I got an offer to increase my Credit Card Limit by FNB online January , and got the assessment done manually to make sure that the assessment was accurate, of which it was and my quotes were signed by 4 Jan 2019 .,My assigned Pvt banker Matseke, Mbali was not available , as usual so Mazibuko, Nqobile assisted me from start till end up until signing of quote stage .... When my banker returned a week later in i called her and sent her the signed quote assuming that she will take this up and turn with it now that she is back and her last response was that the application had been submitted and was pending

Mid January i called and told her that i kept getting emails from FNB saying that i did not sign a quote, but i did and i had included her in all mails and she responded to say she wasnrt sure why it was so, but she will check it and when she did, she replayed the same thing I told her about quote not being signed. I asked her to check emails i sent to her to verify which part was missing a signature and she said it seemed fine so she will check.. again..

I felt i want winning so I called wealth department myself ad they informed me that its because the system had not linked the quote to my profile they had to manually link it and this is th reason why i kept gettign error messaged.. I called my PVt banker again Mbali Matseke to tell her this and he did not seem to know this information and said she will check according to her system, the application was still sitting with cards departments with status pending..

Becuase a month had passed and it seemed ridiculous to wait a whole month for a limit increase I called FNB PVT clinets, and Mbali wasnt there as usual, so i was assited by Patience.. the line went dead and I decided to call wealth dpmnt again and they told me the quote was not even on my profile and i had to chat to my PVT banker who would have alll the details from cards department in whats going on...Patinece then called me back and put me through to Mbali and i asked her about al this of which she said she had no idea what was going on and said she would check...I explained to her that these delays have made me miss out from other bank offerings and wether she understood that to which she said she did..but she will check ..She then called me back telling me that there were duplicate application numbers and i needed to sign the first quote on 4 Jan to which i told her that all the quotes i got from FNB i had signed and sent to her and FNB already.. and the quotes i got had the exact same information!

She said she wanst sure what the confusinon was and offers to restart the application process and i Told her that would be a total waste of time with me having to wait for another 6 weeks dealing with people who arent sure whats going on ..I suggested that since the quotes are the same, they should choose whichever signed quote they want and work with this .. I still suigned the quote she resent me that she said they wanted which contained teh exact same information!

A few hours later , she called me to tell me that the Credit department said they deleted eveything on the system on the 8th of Feb and she would need to start again!

Just imagine!!

I had to turn down other banks hoping that FNB had something better to offer but i ended up losing on those deals and wasting my time + money calling them every other day to check up with no progress..it took them over a month to tell me which quote i had to sign from the numerous ones they generated and gave me to sign!! i did not create this quotes!!

I currently have an offer to get a home loan with FNB as aPVT client but it worries me to consider this offer with FNB for a million rand when they have clearly failed to handle a few hundreds for a credit card limit increase! I could end up losing n other deals from otehr banks like now!

What`s the point of even having this pvt clients when i I have to be the one chasing for answers for myself and calling in only to end up dealing with different random bankers because the assigned banker isnt`t available or doesn`t even know whats going on! I can testify that the banker (Maseko, Sindi )who assisted me with my overdraft because my pvt banker was not available once again, did exceptionally well and in hours it was done but dealing with Mbali and the FNB credit division and wealth division has taken me nowhere . and I will not be comfortable to process a house application with the same people who have dismally failed to do a simple straight forward thing

I nolonger see the the point of value of this pvt package , and these online offerings i get everyday which have made me lose time and money because of being transferred to peoople who dont know whats going on or what should be happening! Why give online offerings, generate quotes that you dont believe in yourselves?

ZNC ********** 859720 and ********** ********** whats the difference with these quotes and why sign multiple ones numerous times?

Why waste people`s time?..