FNB putting my money on Hold for no reason

My money in my FNB account were placed on hold on the 3rd of February, after a month, funds are stil on hold, I tried to take this up with the bank, their income verification department keep telling me the same thing over and over again, we are busy with it, can it really take a month to verify funds? No communication from the bank as to why the hold up, no update, I have been to their branch they can't help because some department must sort this out, I can't even close the account until they release my money, I logged a complain yesterday on their website , no one has bothered to contact me with regard to my issue, I would be happy if someone in the CEO office can attend to my complain and see how FNB people treat us as customers, they have put my money on hold, but they are stil taking their bank charges, if they don't fix this by tomorrow I'm going to banking ombudsman maybe I can get help there, it can't be that they are verifying funds for over a month.