FNB put me in Financial Distress

So get this right, I created a budget facility through Koodoo to purchase a PS5. FNB then later confirmed they can't create automatic payments go off for the budget facility and I'd have to make the payments manually. That's fine, no problem, so I chat to their team of private bankers and ask them to make a payment of R1 500 (I pay more to clear it faster) and this agent goes and withdraws the full amount. Now as you can imagine, losing just under R8k at the end of the month before my debit orders need to go off, this happens. I quickly notice this and ask the banker what's going on, to which she IGNORED me and ended my conversation. Started a new chat and guess what, they can't fix it, they need to escalate the matter to their Credit Card department and I'll most likely only be contacted on the 28th. Who knows how long it'll take to fix it afterwards. FNB and their Professional team of Private Bankers put me in financial distress right before the new year. Well done on your excellent customer service and professionalism here.