FNB - PUSHED FROM PILLAR TO POST WHEN QUERYING WHY THEY TAKE MY MONEY

The terrible service received by FNB who just takes "funds honored" of R408.00 out of my account with no proof pr evidence why. They claim they honored payments when I did not have enough funds - how would i do a transfer for R100.00 when I only have R68.00 in my account ???? I have no overdraft facility so this is not possible - I filled in a dispute form 2 weeks ago and still have not received my money back.

To add to this an amount of R904.00 was debited off my account that I DID NOT authorize but they tell me they cannot reverse it as it needs to be investigated, which will take ANOTHER 14 WORKING DAYS.

I got transferred to 6 different people, and NOT ONE of them could help me.

I have been a good customer with FNB for over 10 years, purchased all my cars through them, have my credit card etc, and to be treated in such a disgusting and unprofessional manner is very uncalled for.

I hope that someone who can actually help me can contact me with immediate effect.

Donovan