FNB pure frustration.

I have had a problem with my internet banking and I have tried 7 times now to get through to someone to help. I follow which seems like 10 thousand voice prompts to get through the correct division and needless to say after trying 6 different numbers just to get through to a person for assistance - they phone goes dead after the automated voice tells me their working hours. It is indicated that the online banking division closes at 18:00 and yet no one is there to help at its only 15:15 in the afternoon. So much frustration NOT needed.