FNB Pull your socks up. Your service at your FOREX desk is appauling.

I have a business account with FNB and I make a large amount of Forex payments. I have now added my assistant in Bangladesh to pay him. I have made the payment on the 26th of April and after the payment was initiated one of the forex consultants said I needed to change the BOP code. The lady then provided me with the email of Zaneene Paige in the forex department as she is the back office forex consultant as I needed to provide the ID and also work agreement to her so that she could clear the payment. All of this was send on the 29th and 30th of April 2024. I have been phoning everyday since the 29th of April to get this resolved and Zaneene Paige has just send me a email to state that if I don't rectify the documents they need I will be held liable for charges. Only last night the 1st of May 2024 did Zaneene Paige actually read all my emails. This morning the 2nd of May 2024 I phoned the Forex department again. Now a manager/supervisor will contact me back. Still not a single word. FNB I am absolutely appauled by your service in your Forex department as I am just being ignored.