FNB provides the worst feedback ever!

We are 2 trustees managing the funds for a sole beneficiary whose financial survival depends on our involvement yet FNB's unprofessional service has halted our efforts.<br> <br> We were contacted verbally on 12 Feb by Hatfield who requested our ID's to FICA the account-We went in on 14 Feb with all the docs. On 17 Feb Rochelle form FNB phoned & required more details. By this time the account was already frozen without any formal notification. A nr was supp**** *** but they couldn't help us at all.<br> <br> By the 26 Feb the Manager became involved but his feedback was of no use. The Area Manager was involved from 27 Feb yet his involvement ended with a request to who knows?<br> <br> After no one at FNB could take ownership of this enquiry we submitted the documents on 6 Mar at 09:42. By time of this complaint at over 4 days later not a single thing has been done to assist us in any way as the account remains frozen!!!<br> <br> Not even these titles were able to resolve our issue at any stage even though FNB was the cause of our problem:<br> -Henk Potgieter-Branch Man.<br> -Marius Spies-Area Man.<br> -Alan Milne-Operations Exe.<br> <br> We have suffered financial losses and wasted hours due to FNB's incompetence!