FNB provides poor service and no response

My mortgage application with FNB has been open for 190 days, with countless errors and poor service on FNB's part and that of their appointed attorneys. On FNB's side, I've complained and attempted escalation at least 3 times formally, various times informally without response.

I am a Private Banking customer and expected better service from them. My banker has been helpful, but he is completely overshadowed by the overall incompetence of the organisation he works for.

I am looking at transferring this application to a different, more competent bank along with my accounts. I am further investigating recovering the amounts lost due to FNB's incompetence.