FNB provides no support after being ****med

Hi, I was just de*****ed of R10 000. I use FNB and the recipient also uses FNB. My ID number is *** and the account number the money went is ***. I notified the ***** department and they said that they will take 24 hours to get back to me but I'm worried that the ****mer will have moved the money by then. Please assist me to get my money back and please confirm for me that the ****mers account is on hold and they won't be able to spend my money. This is super urgent and the consultants made me feel like they don't care at all. I'm extremely unhappy