FNB protecting the ********l and not their loyal customer

<p>On the 13th and 14th June 2017 ********** transactions occurred on both my credit and cheque cards, we received notification on the FNB phone app, we reacted and contacted the ***** department and reported the transactions, we also stated that we did receive a notification on our cell phone that our number had been ported out, therefore it was impossible for me to receive an OTP pin to know about the transactions taking place.</p> <p> </p> <p>The notification which we received was also during the early hours of the morning, no person can react immediately if they are asleep.</p> <p> </p> <p>I have been in contact with FNB regarding the refund, however, they have completely distanced themselves from the matter and refuse to refund me the funds which occurred on my account.</p> <p> </p> <p>I feel that this is unfair practise on FNB’s part as I am a loyal customer and have been so for many years. The reasoning behind not refunding me is unacceptable.</p> <p> </p> <p>FNB is supposed to protect their loyal customers, like myself against *********, how can I be held responsible for the ********** transactions, if the cards were in my possession, and my mobile number had been ported out *******ly a few hours before the transactions started and I did not received a OTP pin.</p> <p> </p> <p>I feel that FNB must refund me in full for all ********** transactions which occurred on my accounts.</p> <p> </p> <p>So now I ask the question , is my money safe with FNB, did I read FNB terms and conditions? because if you did not, they will not protect you as a loyal customer, they will rather protect the ********. Is anybody’s money safe?</p>