FNB Protecting Crime Gangs over Honest Clients

I paid money into a bank account that was provided by a **** car hire company. As soon as I realized I was ****med, I reported that matter to FNB ***** and they managed to secure the money from the beneficiary account. I opened a police case, got an affidavit drawn up and submitted everything to FNB, including a confession by the ******* that he ****med me because that's his way of making a living. Lisa Mew dealt with the case. I received correspondence from her a few days later asking me to sign an indemnity form and that as soon as that was received, Finance department would be instructed to refund my money. I was surprised when I received an email from her saying she submitted everything to the legal team because her email prior to this was that after receiving the indemnity the matter was going to finance. Today I received another email from Lisa saying that the beneficiary account holder claims that the funds were transferred for "legitimate business reasons". The guy who ****med me confessed that he bought bitcoins from someone and made me pay into that account thinking I'm paying for a car hire. These guys work together. Now, what I need from FNB is proof that the beneficiary account holder had any dealings with me at any stage? NO! Whether the so called "legitimate business reason" was even car hire? NO! Did he provide that service to me?No!

I reported the matter on time, got the funds secured, provided the bank with all proof even the *******'s confession. What is so hard to release my money from an account whose holder cannot prove any dealings with me?Does not go by the name of the car rental company I was intending to pay into? Who doesn't even hire out cars? The purpose for my transaction was Car Hire, made into Easy Rental car hire. The beneficiary is not Easy Rental, yet my **** of payment shows I paid into Easy Rental. The beneficiary can't prove he ever dealt with me or was expecting payment from me. He can't prove he delivered a car to me. These should raise many red flags but FNB is blinding itself to this at my expense and protecting the ********* over me. FNB is not protecting its clients from these gangs of ********* working together to **** people and use a legitimate FNB business accounts owned by a different person from the one who did the **** to defend reversals on occasions when clients report the matter to the ***** division.