1 reviews | Active since Feb 2012
FNB promises to transfer your debit orders when you open an account - well I have been waiting a year
On the 10th of October 2016 I decided to go to change my personal banking from ABSA to FNB due to their promising service and rewards..
I sent through all the documents and they assured me they will transfer my debit orders.
Received my card but my debit orders were not loaded.
Then I app**** for a credit card - I was told that I need to have a permanent work contract - I was on the three months’ probation at that stage.
1 Feb 2017 I sent through my documents required for credit card application - no feedback - 14 Feb I mailed them again **********
Still no feedback..
You can increase the bank costs from R100 - R105 as of 1st July 2017 but it seems you are not capable to assist a client to get load debit orders without going to a branch like you promise.
Absolutely pathetic!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one