1 reviews | Active since Apr 2015
FNB - Promises made and never kept.
I was contacted by FNB's sales people and spoken into opening a Premier Cheque Account. I did so. 1) I was promised that I can earn E Bucks by using my card with certain "partners", and that 2) I will receive R2000 should I switch my debit orders etc to FNB.
1) Originally an E bucks account reflected on my banking profile when using the App, but no e bucks were accumulating. Thereafter, the ebucks account simply disappeared from my profile. When I log into internet banking, it now says I do not qualify for e-bucks.
2) I filled in a salary switching and debit order switching form, and was primised that when these are filled in FNB will switch my debit orders and salary, and I will receive R2000 cash. As of yet, they claim to have managed to only switch 3 of my debit orders, have asked me to switch my salary (which I did) - Guess what... No R2000 paid into my account as of yet.
Would somebody from FNB please contact me and explain what happened to my ebucks account, and why I have not received that promised R2000.00?
Or is this merely bait to lure in customers and then somewhere there is fine print that excludes a person from the promised rewards?
However, with regards to Point 2 above, this money has still not been paid into my account.
I received an email with the reference number ***NF from FNB's contact centre (Tevin from Service recovery) stating that If my salary and debit orders have been switched within the 60 days I will receive payment.
My debit orders have been switched (Those that FNB were unable to have switched I got switched myself). My Salary has been paid into the account (I got it switched myself).
I recently rep**** on that email stating the above and asked that the payment be made asap as quite frankly I could really do with that payment ASAP.
I have as yet not received a reply on that email.
I would GREATLY appreciate it if FNB would be so kind as to make the payment of that R2000 into my account as a matter of urgency, as I do comply with the basic criteria required to receive payment, and I am in need of that money ASAP.
Please assist?
Regards,
Donavan Boyd
However, with regards to Point 2 above, this money has still not been paid into my account.
I received an email with the reference number ***NF from FNB's contact centre (Tevin from Service recovery) stating that If my salary and debit orders have been switched within the 60 days I will receive payment.
My debit orders have been switched (Those that FNB were unable to have switched I got switched myself). My Salary has been paid into the account (I got it switched myself).
I recently rep**** on that email stating the above and asked that the payment be made asap as quite frankly I could really do with that payment ASAP.
I have as yet not received a reply on that email.
I would GREATLY appreciate it if FNB would be so kind as to make the payment of that R2000 into my account as a matter of urgency, as I do comply with the basic criteria required to receive payment, and I am in need of that money ASAP.
Please assist?
Regards,
Donavan Boyd