FNB promises card delivery within 3- 5 working days but it is weeks and i still do not have my new bank card!

Worst service received from a Bank...

I ordered a new card before end of January 2026 as my bank card got lost. FNB gave the option that i can request a new card and it will be delivered within 3 - 5 working days. This was great news and i was like wow!

I got a phone call much later after i enquired about the delivery as the 3-5 working days has passed and was informed that my card will be delivered on 12 February 2026. Far past the 3 - 5 working days but anyway, the 12th of February 2026 came and gone and no card was delivered.

I had to do an enquiry again and got a phone call yesterday which confirmed that i will only receive my card on 26 February 2026 (if they keep to their word this time). So, then it will be more or less a month that i am waiting for a new bank card.

The R160.00 for the card replacement fee was almost immediately taken from my bank account after requesting the new card but i have to wait a month or maybe longer to get my new card.

This is not service! I do not recommend FNB to anyone.