FNB Profiteers

I sent money via ewallet to a recipient. They did not get a chance to withdraw the money but I was told by FNB that the R200 would be credited back to me within two weeks.

Almost four weeks have now passed and FNB have deducted 20% of that amount as a "fee" but have not credited my original R200.

I wonder how many other FNB clients have experienced this and are they doing this intentionally hoping that we gloss over our transaction statements and not notice their wrong-doing? **************** this is.

Can't understand why they have branches as they just fob your off to telephone banking.