MC
Michelle C
1 reviews | Active since Feb 2015
01 Feb 2015, 09:25
FNB profile
I have been waiting for 3 weeks now for my FNB Credit Card to be removed off my FNB profile, I've been to Greenstone branch they said head office needs to remove and they will contact them it still waiting for that to be resolved , so I contacted Complaints last week and this still hasn't been resolved. if this matter has not been sorted out by Tuesday 3rd Feb I am opening my account at a another bank. This account of my credit card as been paid up in December its now February!!<br> <br>
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FNB (First National Bank)'s replyOfficial
02 Feb 2015, 08:39Hello michelleclacher,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 615476.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 615476.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply02 Feb 2015, 08:39
Official
Hello michelleclacher,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 615476.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 615476.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)