1 reviews | Active since Feb 2017
FNB Product ****/Tactics
I attempted applying for vehicle finance through FNB via the banking app, was experiencing issues (Kept kicking me out), got in touch with secure chat, and we know how bad that service is. Nonetheless, I went onto Wesbank's site to do an online application for vehicle finance. The process there was a bit better, managed to submit the application, within minutes I received a call from "Direct Axis - with regards to my Wesbank application", I was taken aback and asked why Direct Axis when I was applying for Wesbank's vehicle finance? The person (Not very friendly) explained that these are all under FNB, ok, proceeded with going through the application verification, we were done, received an email with confirmation of my application.
Upon opening the email, I notice Wesbank cash power "Personal loan"!!!
This is very misleading, applying for Wesbank vehicle finance, but an application for a personal loan is being processed!!!
I called the the number provided to stop the application as I did not apply for a personal load, that is a different borrowing product. They have advised that cancellation would take 24-36 hours, which I feel should not apply in this case as in the first place, I shouldn't have to cancel what I did not apply for.
I then called FNB complaints to log this, I needed;
Personal loan application cancelled - null and void, because I needed to ensure a Wesbank vehicle finance application is submitted, but the personal loan application and a vehicle finance application would impact my credit scoring, so I needed the personal loan application cancelled with immediate effect - null and void.
Might I add, earlier this week there was a press release from FNB warning clients with loans to beware of payment ****s - receiving payment demands for loans that have been paid, but receiving threats of penalties or repossession etc.
But here we have FNB, Wesbank vehicle finance getting intercepted by internal partner/competitor, processing unsolicited personal loans instead.
I am questioning my loyalty with FNB!
I've spoken to an agent at Wesbank, they were not able to pick up an application on their side. They are going to liase with Direct Axis. I've called Direct Axis, yesterday I called them to cancel the personal loan application once ive learnt that the application was misdirected and requested a cancelation. I followed up a few minutes ago and they have confirmed that the application was canceled.
Question, how does an application done via Wesbank not able to be picked up by Wesbank, yet Direct Axis can, when Direct Axis has their own online application site (which was not used in my case) have or is privy to my application?
I need clarity on how the POPI Act is adhered to here.
Nowhere on Wesbank's online site when starting a new application is there any Direct Axis affiliation and the same for the Direct Axis' online site.
When I spoke to the agent at Direct Axis and asked why is it that my "Wesbank" application cant be allocated by Wesbank and if they at Direct Axis can forward the application to the proper division (Wesbank vehicle finance) and then according to the agent, it would go against the POPI Act, Wesbank dont have access to their systems and database and same with Direct Axis.
Misleading to say the least but very dishonest and *************. At face value im sharing personal information with "Wesbank" but the information is given to Direct Axis without my knowledge, and Wesbank who I shared this with cant even see an application done on their own online application service.
What are we doing here First Rand Group?
I've spoken to an agent at Wesbank, they were not able to pick up an application on their side. They are going to liase with Direct Axis. I've called Direct Axis, yesterday I called them to cancel the personal loan application once ive learnt that the application was misdirected and requested a cancelation. I followed up a few minutes ago and they have confirmed that the application was canceled.
Question, how does an application done via Wesbank not able to be picked up by Wesbank, yet Direct Axis can, when Direct Axis has their own online application site (which was not used in my case) have or is privy to my application?
I need clarity on how the POPI Act is adhered to here.
Nowhere on Wesbank's online site when starting a new application is there any Direct Axis affiliation and the same for the Direct Axis' online site.
When I spoke to the agent at Direct Axis and asked why is it that my "Wesbank" application cant be allocated by Wesbank and if they at Direct Axis can forward the application to the proper division (Wesbank vehicle finance) and then according to the agent, it would go against the POPI Act, Wesbank dont have access to their systems and database and same with Direct Axis.
Misleading to say the least but very dishonest and *************. At face value im sharing personal information with "Wesbank" but the information is given to Direct Axis without my knowledge, and Wesbank who I shared this with cant even see an application done on their own online application service.
What are we doing here First Rand Group?