FNB product confusion

As an FNB One Account holder you have lumped me into a Premier Cheque account class, which seems to be confusing to your staff members. Every month I get short changed with ebucks points, because some genius has decided I don't qualify. Currently I'm not receiving points for the following: 1) Do you have a Home loan with a minimum outstanding balance of R100.00. 2) Do you have an active FNB home loan, One account etc. I insist on the backdating of ebucks earned. Please get someone with a bit of savvy and some knowledge of your product to investigate this. I cant see why I should be negatively impacted for having a One Account. Maybe you should train your staff, so that I don't have to keep rationalizing, what they should know automatically. Previous complaints reference number 868697.<br>