FNB process to hand over closed accounts to lawyers is horrible

Our business account was closed without any telephonic communication, it was closed on a Friday the 9th while i have made payment into it on Thursday the 8th. It has been more than 5 working days and FNB has not handed over the account to lawyers for us to make payment and reactivate the account. I have been in contact with the lawyers and they have to wait for FNB to hand it over mean while we have payments bouncing from the client. The service has been terrible considering that consultants from either the bank or the lawyers are unable to escalate the situation considering that we wanted to reactivate the account urgently. The whole system that the reference number must be generated by the lawyers in order for the bank's clients to use for payments to reactivate the accounts is very flawed for a bank that is as advanced as FNB, it waste a lot time for businesses that wants to reactivate their accounts urgently. How about you guys generate a shared reference number between the bank and the lawyers so that clients are able to reactivate their accounts whether the lawyers have recieved the account or not, ans then later do a consolidation instead of making us wait more than 5 days so it reflects first at the lawyers side and only then we are able to make payments. Once the account is reactivated , i will move my business banking to a different bank. The service has been absolutely horrible. The experience is not only horrible, but have terrible consequences for my business as i have work to deliver and payments have been bouncing