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TM
Tshepo M

1 reviews | Active since Jun 2013

22 Oct 2018, 20:00

FNB process my personal data without my permission

I am so disguted by the team leaders from FNB call centre. Last week Wednesday formal complaint was sent to FNB for processing my personal data without my consent, obtaining my personal data from unauthorised parties and security concern around how the call was handled. This left me with a bitter taste wondering how can my bank process my personal data without my permission and security surrounding my personal data. The consultant responsible is Mbuso's and team leader in question is Dikeledi Motaung . FNB staff promised 4 hours turn around time. Today it's Monday no formal call back to update me on the status of my complaints. If I do not receive call back tomorrow, then the matter will be escalated to the ombudsman.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Oct 2018, 08:36
Official

Good Day Tshepo

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

TM
Tshepo M's update31 Oct 2018, 05:04
Reviewer Update
Dear helloPeter readers. Kindly note that FNB management is arrogant and they don't account to anyone they behave like ***boys . You need FNB blackcard to get management response. FNB Customers bewarned that FNB policy allow staff to go through your statements and other personal details without your permission (I can't find that on their t&c). FNB policy allow their consultant to call any cellphone number that you ewallet and send airtime regarding your personal account.(yet it's not there on their fine print). FNB consultant audit your statement without your permission and discuss your personal account with a total stranger whom they assume it's you. I asked for clarity on why they call numbers that I ewallet looking for me, because they have my numbers intended for business only.it's three days now and I am still waiting for the FNB ***boys who don't account to me yet they charge me exorbitant fees every month
TM
Tshepo M's update27 Nov 2018, 04:20
Reviewer Update
FNB has failed me to the core in terms of resolving this issue. I am happy that three other banks will open soon. Healthy competition and bank's value their customer business. After all this year's of loyal service FNB serve me a dish full bones. No team leaders could talk to a lousy customer like me since I can't afford black cards or platinum or any high networth products. Soon I will move my lousy cheap account